For domestic orders,

We accept exchange and return within 7 days upon delivery. You may choose to do the returns via mailing or in-person at Gather Stores. Exchanges can only be done via in-person at Gather Stores. Please note that the return shipping cost will not be refunded. After 7 business days all sales are final.

Items must be in the following conditions to be eligible for exchange and returns:

  • Clean (no dirt, perfume or make-up stains)

  • Unworn

  • Unwashed

  • Labels and tags are intact

Reuse the original packaging, if possible, and mail to the address below:

Gather Stores 
#01-28, 420 North Bridge Road, Singapore 188727

Mon-Fri : 1130am to 7pm
Sat-Sun/PH : 12pm to 6pm

Kindly ensure that your name and order number are written on your return package.

In the unlikely event that an item is returned to us is in an unsuitable condition (not in its original condition or damaged), or after 7 days upon delivery, we may have to send it back to you. No refunds will be issued. 

To request for exchange or return, please fill in the return form in either format:

  • To submit return form digitally, please click here.

We will contact you shortly after your submission. 

For international orders,

We accept returns within 30 days upon delivery. Please note that the return shipping cost will not be refunded. After 30 business days all sales are final.

Items must be in the following conditions to be eligible for exchange and returns:

  • Clean (no dirt, perfume or make-up stains)

  • Unworn

  • Unwashed

  • Labels and tags are intact

Reuse the original packaging, if possible, and mail to the address below:

Gather Stores 
#01-28, 420 North Bridge Road, Singapore 188727

Mon-Fri : 1130am to 7pm
Sat-Sun/PH : 12pm to 6pm

Kindly ensure that your name and order number are written on your return package.

In the unlikely event that an item is returned to us is in an unsuitable condition (not in its original condition or damaged), or after 30 days upon delivery, we may have to send it back to you. No refunds will be issued. 

To request for exchange or return, please fill in the return form in either format:

  • To submit return form digitally, please click here.

We will contact you shortly after your submission. 

Important note:

Unfortunately, only regular priced items may be exchanged or returned. Final sale and altered items are not eligible for exchanges or returns.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to the original method of payment, within 3 to 5 days. Full refund less payment processing fees. No store credits.

We advise you to consider using a trackable shipping service or purchase shipping insurance as we are not able to guarantee any missing mails.