Exchange or Return Form

Items must be in suitable conditions to be eligible for exchange and returns, please click here for more information before proceeding. If all conditions are met, please fill in the form below for an exchange or return request to be proceeded.

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Important note:

Unfortunately, only regular priced items may be returned and refunded. Item applied with discount code, final sale and altered items cannot be returned and refunded. You are welcome to exchange for an alternative size, contingent upon availability.

We advise you to consider using a trackable shipping service or purchase shipping insurance as we are not able to guarantee any missing mails.

For Online Orders,
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to the original method of payment, within 3 to 5 days. Full refund less payment processing fees. No store credits.

For In-Store Purchases,
We accept exchange and return within 7 days upon date of purchase. Should you exchange for items of different value, you will be required to top up the differences if your exchanged item is of a higher value and no refunds will be made if the exchanged item is of a lower value. Returns will be refunded by way of store credit in the form of a GÉNUE Gift Card which will be issued to your preferred email. GÉNUE Gift Card will be valid for 180 days. We do not provide refunds for in-store purchases in the form of cash or via your original payment method.