EXCHANGES OR RETURNS AT GÉNUE BOUTIQUE

Items must be in suitable conditions to be eligible for exchange and returns, please click here for more information before proceeding. If all conditions are met, please fill in the form below for an exchange or return request to be proceeded.

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Important note:
Unfortunately, only regular priced items may be returned and refunded. Final sale and altered items cannot be returned and refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Once approved, your refund will be processed, and a credit will automatically be applied to the original method of payment, within 7 to 10 days. Full refund less payment processing fees. No store credits.

We advise you to consider using a trackable shipping service or purchase shipping insurance as we are not able to guarantee any missing mails.